Jan 10, 06:35 EST
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Jan 10, 00:07 EST
Identified - Due to a technical issue, it is not possible to download invoices in the Control Panel. Our technicians are currently working on resolving this issue.
Jan 9, 17:28 EST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jan 9, 17:15 EST
Identified - Access to E-Mail & Office in the Control Panel may be temporarily restricted.
Jan 3, 04:41 EST
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Jan 3, 04:23 EST
Update - We have eliminated the disruption for almost everyone affected.
Jan 3, 03:07 EST
Update - Our team is continuing to work on this issue. We will post an update as soon as new information becomes available.
Jan 2, 17:03 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 17, 16:32 EST
Resolved - The issue has been resolved.
Dec 17, 16:15 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 17, 14:48 EST
Identified - Our technicians are currently working on resolving this issue.
Dec 17, 13:46 EST
Investigating - Access to the following areas in the Control Panel are temporarily restricted :
Websites & Shops
Hosting
Nov 17, 09:00 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:53 EST
Scheduled - Please be aware that we will be performing maintenance on our database systems.
The following services and functions may be unavailable:
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel
Additionally, our Customer Service Team may not be able to answer all questions related to your account.
All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.
We apologize for any inconvenience this may cause.
Nov 3, 04:00 EST
Completed - The scheduled maintenance has been completed.
Nov 3, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 09:14 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.
Oct 13, 08:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:20 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.