Tim Dowling: Help! We have no internet and I really do have work to do

I’ve got a date with one of the country’s worst-rated customer service departments. What could possibly go right?

I’m sitting at my computer when a link refuses to load, leaving me with a white screen. I click on several of the 37 other windows I have open. None of them loads. I go and find my wife in front of her computer.

“Are you having trouble with the internet?” I say.

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